My child is being bullied online

Step 1: Support your child first

• Listen without judgement. Let them finish before you react.
• Thank them for telling you. Many kids stay silent because they fear losing their phone or internet access — reassure them that’s not happening.
• Avoid taking the device away as a first response; it punishes them for someone else’s behaviour.
• Ask what they’d like to happen next. Feeling some control helps recovery.

Step 2: Collect evidence

Before anything is deleted or blocked, save the evidence. Screenshots, screen recordings, message links, usernames, dates and times. Keep it somewhere safe. eSafety and schools will ask for this.

Step 3: Report to the platform

Every major platform has an in-app reporting tool. Report the bullying content and the accounts involved, then block the accounts. Under the Online Safety Act 2021, platforms are expected to act on seriously harmful material targeting Australian children.

Step 4: Report to eSafety if it’s serious

If the material is seriously threatening, intimidating, harassing or humiliating, and the platform hasn’t removed it within 48 hours of your report, report it to the eSafety Commissioner. eSafety can order the platform to take it down — this service is free and available to any Australian child.

Step 5: Involve the school (if it involves schoolmates)

If the bullying involves students from your child’s school, contact the school. Australian schools have anti-bullying policies that cover online behaviour between students, even outside school hours. Bring your evidence.

Step 6: Get emotional support

• Kids Helpline (1800 55 1800) — free, confidential, 24/7, for ages 5–25. Your child can call or webchat themselves.
• Your GP can refer your child to a psychologist if the impact is lasting.
• Look after yourself too — parent support lines like Parentline (in each state) can help you cope.