Banking and payment safety

The five rules that protect your money

• No safe accounts: any request to move money to keep it safe is a scam — hang up and call the number on your card.
• Codes stay secret: never share SMS one-time codes, PINs or full passwords. Bank staff never need them.
• Your channel, not theirs: log in via the app or a typed address — never a link from a text, email or caller.
• PayID check: when paying someone new, PayID shows the recipient’s registered name before you confirm. Read it. If it doesn’t match who you think you’re paying, stop.
• Cooling-off rule: any payment decision made under pressure waits 10 minutes and a phone call to someone you trust.

Set up your safety net today

• Turn on transaction notifications in your banking app — you’ll see fraud the moment it happens
• Set daily transfer and PayID limits you’re comfortable with
• Save your bank’s real number in your phone contacts
• Ask your telco for a porting PIN to block SIM-swap attacks
• Know the plan if something goes wrong: bank first, then IDCARE 1800 595 160